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Privacy Policy

Last updated: October 8, 2026

1. Introduction

Eyentelligence Inc. ("Eyentelligence," "we," "us," or "our") operates the WUBBA platform (app.wubba.ai) and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and AI-powered services.

2. Information We Collect

Personal Information

We may collect the following personal information:

  • Name, email address, and phone number
  • Business name and address
  • Payment and billing information (processed securely via Stripe)
  • Social media account information (when you connect platforms)
  • Communications you send through our platform (SMS, email, chat, fax, voice)

Automatically Collected Information

  • Device and browser information
  • IP address and approximate location
  • Usage data and interaction logs
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our platform and AI agent services
  • Process transactions and manage your account
  • Send communications on your behalf through connected channels (SMS, email, voice, social media, fax)
  • Generate AI-powered content, including social media posts, images, and videos
  • Provide customer support and respond to inquiries
  • Monitor and analyze usage patterns to improve user experience
  • Comply with legal obligations and enforce our terms

4. AI-Generated Content

Our platform uses artificial intelligence to generate content including text, images, and videos. AI-generated content is created based on your prompts and business context. We do not use your content to train AI models. Generated content may be stored to provide service continuity and allow you to review, edit, and manage your marketing materials.

5. Third-Party Services (Subprocessors)

These are the companies that receive information from WUBBA to provide the service, what each one is used for, and what it receives:

  • Amazon Web Services: Hosting, databases, file storage, email delivery (Amazon SES), AI models (Amazon Bedrock), speech-to-text (Amazon Transcribe) and document text extraction (Amazon Textract). Receives: everything stored in or passing through WUBBA.
  • SignalWire: Phone calls, text messages, fax and video, including call recordings and voicemail. Receives: call audio, message and fax content, and phone numbers.
  • Stripe: Payments and saved cards. For medical, audiology and counseling practices a charge is described to Stripe only as "Services rendered". Receives: the payer's name and email, the amount, the business name and the invoice number.
  • Anthropic: AI models, for some features when Amazon Bedrock is not used. Not used for the conversations and messages of medical, audiology or counseling practices. Receives: the text a feature sends to the model.
  • OpenAI: Image generation and the florist design assistant. Receives: image prompts and design requests.
  • NVIDIA: Image and video generation. Never used for patient audio or clinical notes. Receives: generation prompts.
  • Plaid: Connecting bank accounts, for financial advisors' clients who choose to. Receives: the client's bank sign-in (entered with Plaid directly) and the account data Plaid returns.
  • Lob: Printing and posting letters, postcards and invoice statements. Not available to medical, audiology or counseling practices. Receives: the letter or statement and the recipient's name and address.
  • Groq, Deepgram, Cartesia and Modal: Optional speech and AI services an assistant can be set to use. Not available to medical, audiology or counseling practices. Receives: call audio or conversation text, and only when selected.
  • Social networks you connect (Facebook, X, LinkedIn, TikTok, Instagram, Reddit): Publishing the posts you approve. Receives: the posts and the account access you grant.
  • ACRCloud, Runway, ProPublica, Open States, AirNow and GlobalGiving: Action Lab and civic features: audio recognition, video generation and public data lookups. Receives: audio snippets, prompts and search terms for those features.
  • Google Fonts: Font files on some public pages. Receives: the visitor's IP address and browser details.
  • Google Workspace: Our company email, including the support and privacy requests you send us. Receives: the contents of those emails.

Each third-party service has its own privacy policy governing their use of your data. We encourage you to review their policies.

6. Health Information

WUBBA does not yet sign Business Associate Agreements (BAAs). Until it does, don't store patients' health information in WUBBA. A Business Associate Agreement is the contract HIPAA requires before a healthcare provider may let a service handle its patients' protected health information (PHI), and the vendors listed above are not all under one with us yet. Until both are in place, health practices should not enter or upload PHI, such as diagnoses, treatment and medication details, health histories, screening answers or insurance member numbers, and should not ask patients to.

For businesses set up as medical, audiology or counseling practices, WUBBA already keeps the AI that handles their conversations and messages on Amazon Bedrock with no fallback to another AI provider, does not offer them voice or AI services outside Amazon Bedrock, never sends patient audio or notes to NVIDIA's hosted service, describes charges to Stripe only as "Services rendered", and does not post letters or statements through Lob.

7. Data Sharing and Disclosure

We do not sell your personal information. We may share information:

  • With third-party services necessary to provide our platform (as described above)
  • To comply with legal obligations, court orders, or government requests
  • To protect our rights, privacy, safety, or property
  • In connection with a merger, acquisition, or sale of assets (with notice)

8. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure authentication, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us. Some information may be retained as required by law or for legitimate business purposes. How to remove a connected social account, and how deletion requests are handled: Data deletion requests.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information
  • Object to or restrict processing of your information
  • Data portability
  • Withdraw consent at any time

To exercise these rights, contact us at privacy@eyentelligence.com.

11. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us: